Unable to update license count

Sameer Vyas's Avatar

Sameer Vyas

25 Jul, 2013 09:25 PM

The system said I'm unable to update the license count after my subscription started. I went to Payments/Billing and Upgrade/Downgrade, changed from 13 to 14 and it didn't work. Can you please update my license count to 14?

This same issue happened to me in June 2013. Can you please resolve this? Can I get a coupon code for the inconvenience?

  1. Support Staff 1 Posted by Support Staff on 26 Jul, 2013 10:09 AM

    Support Staff's Avatar

    Sameer

    Our apologies for the inconvenience. Our payments system is synced with Paypal who seems to have had some API upgrades which has been causing this issue. We've already contacted their support which is not very prompt in its response.

    While we sort that out, can you please email us when you need an upgrade and we'll have it upgraded within hours.

    We're sorry about the inconvenience and are trying our best to get it sorted out as soon as possible.

    Thank you for your patience.
    WFG Support

  2. Support Staff 2 Posted by Support Staff on 26 Jul, 2013 11:50 AM

    Support Staff's Avatar

    Your license count has been upgraded to 14 now.

    Regards,

  3. 3 Posted by Sameer Vyas on 26 Jul, 2013 01:01 PM

    Sameer Vyas's Avatar

    Thank you!

  4. Support Staff closed this discussion on 02 Aug, 2013 06:41 AM.

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